Dear Juancho and/or whomever else this may concerns, everyone both on/ff of here:,
Thank you, again. I do understand, but then don’t because to me I totally I found it to be unfair. In which I also disputed my previous trip with you guys via my bank. Of course I have turn off round and donate because to make matters worse. I have both speech/learning impairment and depression/anxiety. Whom still rely on social security for its only form of income and beyond.
@lyft @asklyft @jessicaabruno @jessicaabrunowaybeyondfedup @waybeyondfedup #beyond #open #openletter #letter #to #both #ask #help #support #center #jessicaabruno #jessicaabrunowaybeyondfedup #waybeyondfedup
Think thats it for now.
Thank you, again, in advance.
Jessica A Bruno (waybeyondfedup)
On Feb 20, 2018, at 20:22, Lyft wrote:
##- Please type your reply above this line -##Your request (109657273) has been updated. To add additional comments, reply to this email.
Juancho (Lyft)Feb 20, 5:22 PM PST
Thank you for contacting Lyft Support. I understand how unfair it is for you to pay the additional Prime Time charge after your ride was completed. I would be more than happy to assist you with this.As a friendly heads up, If there is Prime Time you will be notified on the app when you request a ride unless you enter pickup and drop-off locations before the ride.
As a courtesy, I’ve gone ahead and refunded the entire amount of $44 of your ride. You’ll see it disappear altogether or appear as a refund in your payment account in accordance with your card issuer’s timeline.
If you enter the pickup and drop-off locations before the ride, the Prime Time will be in the total price that is shown in the upfront pricing. You can tap the upfront price to see the Prime Time details.
For more information, feel free to visit our Help Center at https://help.lyft.com/hc/en-us/articles/213818898-Prime-Time.
We’re happy to have you as part of the community, Jessica and hope your future experiences with Lyft are positive ones.
All the best,JuanchoLyft Support Representative
Help Center— http://help.lyft.comAsk Lyft on Twitter!— http://twitter.com/asklyft
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